14-Day Money-Back Guarantee

We stand behind OTPSync Premium Lifetime Access. If the product does not meet your expectations, you are entitled to a straightforward refund — no lengthy questionnaires, no retention scripts.

1. Eligibility

This policy applies exclusively to Premium Lifetime Access purchases (the one-time $15.00 USD payment). The Free Tier involves no payment and is not subject to refunds.

You qualify for a full refund if:

• You are not 100% satisfied with your Premium Lifetime purchase, and
• Your refund request is submitted within exactly fourteen (14) calendar days from the initial purchase date (measured from the transaction timestamp on your payment receipt, not from account creation).

2. What You Receive

Approved refunds are issued for the full purchase amount paid at checkout, returned to the original payment method used for the transaction. We do not issue refunds to alternate cards, accounts, or cryptocurrency wallets.

Upon refund approval, your account will be downgraded to the Free Tier (1 device, up to 15 secrets). If your vault exceeds Free Tier limits at the time of downgrade, you will need to reduce entries or re-upgrade to sync additional secrets.

3. How to Request a Refund

To initiate a refund, email us directly at:

[email protected]

Send your request from the same email address associated with your OTPSync account. This allows us to verify ownership without unnecessary back-and-forth.

Include the following in your message:

• Your account email address
• Approximate purchase date
• Last four digits of the payment card or your payment processor receipt ID (if available)

We process valid requests promptly. Most refunds appear on your statement within 5–10 business days, depending on your bank or card issuer.

4. After the 14-Day Window

After the fourteen (14) day period closes, no refunds will be issued under any circumstances.

This includes — without exception — requests based on forgotten passcodes, accidental purchases made outside the window, dissatisfaction with features disclosed on our website, device compatibility issues not reported within 14 days, or account termination resulting from Terms of Service violations.

Premium Lifetime Access is a one-time purchase, not a subscription. There are no recurring charges to cancel. The 14-day window is your sole remedy for buyer's remorse.

5. Chargebacks

If you initiate a credit card chargeback without first contacting [email protected], we reserve the right to suspend your account pending investigation and to contest illegitimate chargebacks with supporting transaction records.

6. Contact

Refund inquiries: [email protected]

General billing support: [email protected]